You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. Razer does make available some basic external spare parts at, but we are unable to supply any internal parts or repair guides. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. Razer products are designed to work well beyond when the warranty has expired. My Razer mouse is out of warranty and is not working.

If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. KVM switches are known to cause interruptions in communications between devices and PCs. We recommend plugging your Razer product directly into your PC. My Razer peripheral will not work properly when used with a KVM switch. If a button has been assigned to 'On-The-Fly Sensitivity,' pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. I cannot get the On The Fly sensitivity function to work on my Razer mouse. Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates. How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice? Some other surfaces can cause the mouse feet to wear excessively and rapidly. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Do not scrub the surface of your Razer mouse. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. Let the sensor dry for 5 minutes before attempting to use it. You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. How do I clean and maintain my Razer Mouse for optimum performance?īefore attempting any type of cleaning on your mouse, please unplug it from your computer. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

Razer products are only available and supported in USB mode only.

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

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